Refund policy

We at ASASonline wish to ensure that you are entirely satisfied with your purchase.

If for any reason you are not happy, then please contact us with 14 days of receipt and follow instructions as outlined below.

If you return the product in its original condition including tags & packaging, we will refund your money (excluding postage costs), or provide you with an alternative if required. You will need to pay for the return postage and the cost of re-sending an alternative back to you. Any difference in value will be payable/refunded as appropriate.

If you return an item back to us that is faulty, which you did not order, or for any other reason that is our fault, we will pay for the cost of the return postage. If this happens please contact us first and we will provide you with return instructions.

Please rest assured that this does not affect your statutory rights.

If you have any questions about your order please contact us at admin@asasonline.co.uk

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